We’re so sorry if you received the wrong item—we know how frustrating that can be! You must contact us within 30 days of placing the order to report the wrong item. Don’t worry, we’ll make it right. 💛
Step 1: Check Your Order Confirmation
Before we process a replacement, let’s make sure everything matches up!
✔ Compare Your Order Confirmation to What You Received
- Double-check the size, design, and customization details in your order confirmation email.
- If the details don’t match what you received, we’ll fix it ASAP!
✔ Look for Multiple Shipments
- If you ordered multiple items, your order may have been split into multiple packages.
- Check your tracking email to see if another shipment is still on the way!
Step 2: Contact Us for a Fix!
If you received the wrong item, we’ll send you the correct one at no cost to you. 📦💨
📱 Text Us at 903-321-2535 with:
✔ Your Order Number
✔ A Clear Photo of What You Received
✔ A Brief Description of the Issue
💡 Once we confirm the issue, we’ll send the correct item to you as quickly as possible!
What Happens Next?
🔄 Replacement Sent – If we made a mistake, we’ll get the right item shipped to you!
📦 Return Instructions (If Needed) – In some cases, we may provide a prepaid label for returning the incorrect item.
💛 Quick Resolution – Our goal is to fix this fast and hassle-free for you!
We’re Here to Help!
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
We appreciate your patience and can’t wait to get your correct Smallwoods piece to you! 💛✨