We’re so sorry to hear something is missing from your order—we know how disappointing that can be.
Before reaching out, please check the following:
1. Review your shipping confirmation email
Your shipping confirmation will list all of the items in your package. Because each item is custom-made, it’s very common for multi-piece orders to ship separately. You may have additional packages still on the way!
2. Check around your home
Sometimes our packages are split or bundled in creative ways to keep them safe in transit. Check for layered packaging or flat prints that may be tucked into larger frame boxes.
Still need help? 💬
If something is definitely missing and not listed on your shipping confirmation, chat with us using the icon on our website. Our team will make it right as quickly as possible!