Wondering where your Smallwoods order is? We’ve got you covered. Once your order ships, you’ll receive a tracking number by email and text. You can also find tracking anytime by logging into your account and viewing your order history. If your tracking hasn’t updated yet, it may still be processing through the carrier. If your order shows “Delivered” but you haven’t received it, don’t worry — this is often a timing issue, and we’ll walk you through next steps. From tracking updates to locating missing packages, this guide will help you quickly find the status of your order.
🔍 How to Track Your Order:
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Check your email or text messages.
When your order ships, we send tracking details to the email and phone number you provided at checkout. -
Log into your Smallwoods account.
Click “Order History” to view tracking links for each shipment. -
Still don’t see tracking?
Your order might still be in production. Most items ship within 3–7 business days.
🚛 Tracking Not Updating?
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Some carriers delay scan updates, especially during weekends or holidays.
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Allow 24–48 hours for your tracking link to start showing movement.
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If tracking hasn’t updated after 3 days, text us at 903-321-2535 and we’ll look into it.
📦 My Order Says “Delivered” But I Don’t Have It
This is more common than you think — carriers sometimes scan packages as “Delivered” before they’re actually dropped off.
Try these steps first:
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Wait 24 hours (many packages show up the next day).
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Check with family members, neighbors, front/back porches, or apartment offices.
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Look for delivery photos in your tracking link.
Still no luck? Text us at 903-321-2535 and we’ll help!
🕐 Shipping Timeframes
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Production Time: Most custom items ship within 3–7 business days.
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Shipping Time: Delivery typically takes 2–5 business days depending on your location.
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Overnight Shipping? If you selected this option, it includes express production and overnight delivery on the next business day.
❗ Pro Tip:
To ensure smooth delivery:
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Double-check your shipping address at checkout
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Track your package proactively
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Opt in for text alerts to stay updated
Need help? Text us at 903-321-2535 or email support@smallwoodhome.com — we’re here to help you track it down.