We’re so sorry if your order arrived damaged! We’re here to make it right and will work quickly to resolve the issue. Follow these simple steps to report the damage and get a replacement or resolution.
Step 1: Inspect Your Order Immediately
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Check your package and item for damage upon delivery.
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If you notice any issues, keep all original packaging until the issue is resolved.
Step 2: Contact Us for a Resolution
Chat with us using the icon on our website and provide:
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✔ Your Order Number
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✔ Clear Photos of the Damage
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✔ A Brief Description of the Issue
The fastest way to get help is by chatting with us! Our team will assess the damage and provide the best resolution for you.
Step 3: What Happens Next?
Once we review your request, we may offer one of the following resolutions:smallwoodhome.zendesk.com+1smallwoodhome.zendesk.com+1
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Replacement – A new item will be sent at no additional cost.
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Refund – Depending on the situation, a full or partial refund may be issued.
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Store Credit – You may have the option to receive store credit for a future purchase.smallwoodhome.zendesk.com
We’ll provide next steps and keep you updated throughout the process.smallwoodhome.zendesk.com
Need More Help?
Chat with us using the icon on our website during business hours. We know how important your order is, and we’ll do everything we can to resolve the issue quickly. Thank you for choosing Smallwoods! 💬