We’re so sorry if your order arrived damaged! 😞 We’re here to make it right and will work quickly to resolve the issue. Follow these simple steps to report the damage and get a replacement or resolution. You must contact us within 30 days of placing your order to report damaged items.
Step 1: Inspect Your Order Immediately
✔ Check your package and item for damage upon delivery.
✔ If you notice any issues, keep all original packaging until the issue is resolved.
Step 2: Contact Us for a Resolution
📱 Text Us at 903-321-2535 with:
✔ Your Order Number
✔ Clear Photos of the Damage
✔ A Brief Description of the Issue
💡 The fastest way to get help is by texting us! Our team will assess the damage and provide the best resolution for you.
Step 3: What Happens Next?
Once we review your request, we may offer one of the following resolutions:
🔄 Replacement – A new item will be sent at no additional cost.
💰 Refund – Depending on the situation, a full or partial refund may be issued.
🎟️ Store Credit – You may have the option to receive store credit for a future purchase.
✔ We’ll provide next steps and keep you updated throughout the process.
Need More Help?
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
We know how important your order is, and we’ll do everything we can to resolve the issue quickly. Thank you for choosing Smallwoods! 💛