We understand the excitement of receiving your order and the concern when part of it is missing. Don't worry—here's how to check on the rest of your items.
🔍 Step 1: Check Your Tracking Information
Sometimes, orders are shipped in multiple packages. Here's how to verify:
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Locate Your Shipping Confirmation Email: This email contains tracking information for your order.
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Look for Multiple Tracking Numbers: If your order was split into multiple shipments, there will be separate tracking numbers.
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Track Each Package: Use the provided tracking numbers to monitor the delivery status of each package.
⏳ Step 2: Allow 24 Hours
Occasionally, packages can get separated during transit. If a tracking status shows "Delivered" but you're missing items:
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Wait 24 Hours: The remaining items may still be en route and could arrive shortly after the first package.
💬 Step 3: Still Missing Items? Contact Us!
If you've waited 24 hours and still haven't received all your items:
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Live Chat: Click the Help button on our website for immediate assistance.
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Support Form: Use our support form to send us a detailed message.
Please provide:
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Your Order Number
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A List of Missing Items
Our team will promptly investigate and provide you with an update.
🛠️ We're Here to Help!
Your satisfaction is our priority. If you have any concerns or need further assistance:
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Live Chat: Click the Help button on our website.
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Support Form: Submit a detailed message through our support form.
We appreciate your patience and are committed to ensuring you receive your complete order.