At Smallwoods, each item is custom-made just for you, which means we do not offer direct exchanges. However, we’re happy to work with you if there’s an issue with your order! 💛
What If I Need to Exchange an Item?
While we do not process traditional exchanges, we can assist you with returns and reordering in cases where an item is eligible. You must contact us within 30 days of placing your order.
✔ Received a defective or incorrect item? We’ll make it right! Text us at 903-321-2535 with your order number and a photo of the issue.
✔ Want a different size or design? You’ll need to place a new order for your preferred item and return the original (if eligible).
📌 Reminder: Because our items are custom-made, some purchases may not be eligible for returns. Check our Return Policy for full details.
How Do I Request a Return?
📱 Text Us at 903-321-2535 with:
✔ Your Order Number
✔ A Brief Description of the Issue
✔ Photos (if applicable)
💡 We’ll guide you through the next steps based on your specific order!
Need More Help?
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
We’re happy to assist in making sure you love your Smallwoods order! 🏡✨