Return Policy
Custom items are not eligible for returns or exchanges.
Because each item is made to your specifications, we can only offer support if the item is defective or damaged.
If there is an issue with your order, please contact us within 30 days of placing your order.
What Counts as a Custom Item
Custom items include any product that is made using your selected:
- Photo
- Text
- Design choices (size, layout, or customization)
How to Report an Issue
If the product is defective or damaged upon arrival. If you encounter any issues with your custom order, please reach out to us within 30 days of placing your order. The quickest way to get assistance is by chatting with us:
- Chat with us online: Provide your order number and a brief description of the issue.
- Include Photos: Attach clear photos of the defect or damage to help us assess the situation promptly.
Our team is available during the following hours:
- Monday - Tuesday: 9:00am - 9:00 pm CST
- Wednesday - Friday: 9:00 am - 4:00 pm CST
- Saturday: 12:00pm - 9:00 pm CST
We strive to respond promptly to all messages and will work with you to find the best solution.
Need Further Assistance?
If you have any questions or need additional support, don't hesitate to reach out:
- Send Us a Message: Use our support form to get in touch.
We're here to help and ensure you love your Smallwoods pieces as much as we love creating them for you!