At Smallwoods, we take pride in creating personalized pieces that bring joy to your home. Due to the custom nature of these items, we have specific policies in place to ensure the best experience for you.
Custom Items Return Policy
Since custom items are uniquely crafted to your specifications, we are unable to accept returns or exchanges unless the product is defective or damaged upon arrival. If you encounter any issues with your custom order, please reach out to us within 30 days of receiving your item.
How to Report an Issue
The quickest way to get assistance is by texting us:
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Text Us at 903-321-2535: Provide your order number and a brief description of the issue.
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Include Photos: Attach clear photos of the defect or damage to help us assess the situation promptly.
Our team is available during the following hours:
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Monday - Tuesday: 8:30 am - 9:30 pm CST
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Wednesday - Friday: 8:30 am - 4:30 pm CST
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Saturday - Sunday: 11:30 am - 9:30 pm CST
We strive to respond promptly to all messages and will work with you to find the best solution.
Possible Resolutions
Depending on the nature of the issue, we may offer the following resolutions:
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Replacement: Creating and sending you a new item at no additional cost.
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Refund: Issuing a full or partial refund to your original payment method.
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Store Credit: Providing store credit for future purchases.
Our goal is to ensure you're completely satisfied with your Smallwoods experience.
Need Further Assistance?
If you have any questions or need additional support, don't hesitate to reach out:
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Text Us: 903-321-2535
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Send Us a Message: Use our support form to get in touch.
We're here to help and ensure you love your Smallwoods pieces as much as we love creating them for you!