We’re so sorry if your item arrived damaged or defective—we know how disappointing that can be. We want to make it right!
Step 1: Inspect Your Order
✔ Check your item(s) carefully for any visible damage or defects.
✔ Review your order confirmation to ensure the item matches what you ordered.
Step 2: Contact Us Within 30 Days
If you received a damaged or defective item, please chat with us using the icon on our website within 30 days of placing your order. 💬
Provide the following information:
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Your order number
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A clear photo of the damaged or defective item
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A brief description of the issue
What Happens Next?
Once we receive your information:
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We’ll assess the issue promptly
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If confirmed, we’ll send a replacement at no additional cost
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In some cases, we may provide a prepaid return label for the defective item
Need Assistance?
Chat with us using the icon on our website during business hours. We’re here to help and ensure you’re satisfied with your Smallwoods purchase! 😊