We take pride in creating high-quality custom pieces, but we understand that sometimes things don’t go as planned. If your item arrives damaged or defective, don’t worry—we’re here to make it right!
Step 1: Inspect Your Order Upon Arrival
As soon as your order arrives, please inspect your items for any damage or defects. If you notice an issue, contact us within 30 days of placing your order so we can assist you.
Step 2: Contact Us for a Resolution
📱 Text Us at 903-321-2535 with:
✔ Your Order Number
✔ Clear Photos of the Damage or Defect
✔ A Brief Description of the Issue
💡 The fastest way to get help is by texting us! Our team will assess the issue and provide the best resolution for your situation.
Step 3: How We Resolve Defective or Damaged Items
Once we review your request, we may offer one of the following resolutions:
🔄 Replacement – A new item will be sent at no additional cost.
💰 Refund – Depending on the situation, a full or partial refund may be issued.
🎟️ Store Credit – You may have the option to receive store credit for a future purchase.
✔ We’ll provide next steps and keep you updated throughout the process.
Need More Help?
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
We know how important your order is, and we’ll do everything we can to help resolve any issues quickly. Thank you for choosing Smallwoods! 💛