At Smallwoods, we want you to love your purchase! If you ordered a non-custom item and need to return it, we’re happy to help. Here’s everything you need to know about our return policy.
✅ Return Eligibility
Yes! Non-custom items are eligible for returns as long as they meet the following criteria:
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The return request is made within 30 days of placing the order.
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The item is unused, in its original condition, and in original packaging.
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The item is not marked as Final Sale.
💡 Please note: Custom-made items are not eligible for returns, as they’re made just for you. If there’s an issue with a custom item, reach out and we’ll do our best to help!
🚚 How to Start a Return
💬 The fastest way to begin your return is by starting a chat using the icon at the bottom right of your screen. Please include:
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Your order number
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The item you’d like to return
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A brief reason for the return
We'll review your request and provide next steps, including return shipping instructions!
📦 Return Shipping & Refunds
Return Shipping Costs:
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Customers are responsible for return shipping unless the item arrived damaged or defective.
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We recommend using a trackable shipping method to ensure safe delivery.
Refund Process:
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Once we receive and inspect your return, we’ll issue a refund to your original payment method.
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Refunds typically take 1–3 business days to appear in your account.
💬 Need More Help?
The fastest way to reach us is through chat! Just click the chat icon on the bottom right of your screen.
🕒 We're available to help during the following hours:
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Monday–Tuesday: 9 AM – 9 PM CST
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Wednesday–Friday: 9 AM – 4 PM CST
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Saturday–Sunday: 12 PM – 9 PM CST
We're happy to assist with any return-related questions and make the process as smooth as possible. 💛