At Smallwoods, we want you to love your purchase! If you ordered a non-custom item and need to return it, we’re happy to help. Here’s everything you need to know about our return policy.
Can I Return a Non-Custom Item?
✔ Yes! Non-custom items are eligible for returns as long as they meet the following criteria:
✅ Return request is made within 30 days of receiving your order.
✅ The item is unused, in its original condition, and in its original packaging.
✅ The item is not marked as Final Sale.
💡 Custom-made items are not eligible for returns, as they are created specifically for you. If there’s an issue with a custom item, please reach out to us!
How to Start a Return
📱 Text Us at 903-321-2535 with:
✔ Your Order Number
✔ The Item You’d Like to Return
✔ A Brief Reason for the Return
💡 We’ll review your request and provide next steps, including return shipping details!
Return Shipping & Refunds
📦 Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping method to ensure the safe return of your item.
💳 Refund Process:
- Once we receive your return and inspect the item, we’ll process your refund to the original payment method.
- Refunds typically take 1-3 business days to appear on your account.
Need More Help?
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
We’re happy to assist with any return-related questions and make the process as smooth as possible. 💛