At Smallwoods, we want you to love your purchase! If you ordered a non-custom item and need to return it, we’re happy to help. Here’s everything you need to know about our return policy.
✅ Return Eligibility
Yes! Non-custom items are eligible for returns as long as they meet the following criteria:
The return request is made within 30 days of placing the order.
The item is unused, in its original condition, and in its original packaging.
The item is not marked as Final Sale.
💡 Please note: Custom-made items are not eligible for returns, as they’re made just for you. If there’s an issue with a custom item, reach out, and we’ll do our best to help!
🚚 How to Start a Return
💬 The fastest way to begin your return is by starting a chat using the icon at the bottom right of your screen. Please include:
Your order number
The item you’d like to return
A brief reason for the return
We'll review your request and provide next steps, including return shipping instructions!
📦 Return Shipping & Refunds
Return Shipping Costs:
Customers are responsible for return shipping unless the item arrived damaged or defective.
We recommend using a trackable shipping method to ensure safe delivery.
Refund Process:
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Refunds typically take 1–3 business days to appear in your account.
💬 Need More Help?
The fastest way to reach us is through chat! Just click the chat icon on the bottom right of your screen.
🕒 We're available to help during the following hours:
Monday–Tuesday: 9 AM – 9 PM CST
Wednesday–Friday: 9 AM – 4 PM CST
Saturday: 12 PM – 9 PM CST
We're happy to assist with any return-related questions and make the process as smooth as possible. 💛