If you need help getting your image into the Smallwoods designer, these steps can help.
Things to try first:
- 📸 click the Photos icon and use + Add Photo
- ⏳ wait for the upload to finish before taking another action
- 🔄 refresh and try the upload again
- 📂 use the original file instead of a screenshot or social media version
- 🌐 try a stronger internet connection
- 🌐 make sure your browser is up to date
- 💻 Google Chrome on desktop is recommended for the smoothest upload experience
- 🧹 clear cache and cookies if the upload seems stuck
- 🔌 disable browser extensions if they may be interfering
If a warning appears:
If the designer says your image is below 800px in width or height, you can still continue, but a higher resolution image may give you a better result ⚠️.
Good upload habits for the best results:
- 📂 use the original image file
- 👀 review the preview carefully after upload
- 📏 select a smaller size if the image quality warning appears
If you still need help, contact us 📩 and include your device type, browser, and a screenshot of what you are seeing.