Our standard for quality is uncompromising. However, there are rare incidents when products break in shipping or make it through quality checks without getting stopped. If you happen to receive a damaged or defective item from us, don't worry - we'll take care of it quickly and hassle-free at no cost to you!
If you are within 30 days from the date your order delivered, please open a support ticket. We will need your order number, a photo of the damaged item & box. You can open a support ticket at www.smallwoodhome.com/a/support