At Smallwoods, we love helping you create personalized pieces that make your space uniquely yours! 🎨 To ensure your custom images result in beautiful, high-quality prints, please review our guidelines below.
Image Requirements
- File Format: We accept JPEG and PNG files for custom images.
- Resolution: For the best print quality, please ensure your image meets our recommended resolution guidelines. See our full details in "What Resolution Should My Image Be?"
- Content Guidelines: We are unable to print images that contain offensive, explicit, or copyrighted material without proper authorization.
Image Review Process
Want to make sure your image prints beautifully? We offer a complimentary image review! ✅
📩 How to Request an Image Review:
- Upload your image using our support form.
- Let us know the product type & size you're interested in.
- Our team will review your image for resolution, clarity, and aspect ratio to ensure the best print possible.
Production Time for Custom Orders
🛠️ Production Time: 3-10 business days
- Production time varies depending on order volume & customization complexity.
- During peak seasons (holidays, sales), turnaround times may extend toward the higher end of the range.
🚚 Shipping Time:
- Shipping time is separate from production time and will depend on the method chosen at checkout.
Returns, Cancellations & Order Issues
Because custom items are personalized specifically for you, we cannot accept returns or cancellations once production has begun.
💡 However, if there is an issue with your order, we’re here to help!
- Damaged or Defective Items? Let us know within 30 days from the date of your order, and we’ll work with you to find a resolution.
- Need to update your order? If your order was placed within the last 12 hours, we may be able to modify it before production begins. Contact us ASAP!
Need Help? We’re Happy to Assist!
📱 Text or Call Us: 903-321-2535
💬 Send Us a Message: Use our support form.
We're excited to help you create the perfect custom piece for your home! 🏡✨