We get it—sometimes you need to make a quick change after placing an order. At Smallwoods, we allow modifications and cancellations within 12 hours of placing your order. Here’s how it works!
What Can Be Changed Within 12 Hours?
✔ Cancel Your Order – If you changed your mind, you can request a cancellation within 12 hours.
✔ Modify Your Shipping Address – Entered the wrong address? No worries! We can fix it within 12 hours.
✔ Update Your Customization – Need to swap out an image or adjust text? Let us know ASAP!
✔ Upgrade to Express or Overnight Shipping – If you forgot to select Express Production or Overnight Shipping at checkout, we may be able to add it.
💡 After 12 hours, your order moves into production and can no longer be changed.
We are unable to modify or cancel an order that was placed with Express Production. The 12-hour policy is waived with this option.
How to Request a Change
⏳ Time is key! If you need to make a change, text us immediately:
📱 Text Us at 903-321-2535 (Fastest Response!)
💬 Include:
✔ Your Order Number
✔ The change you need to make
What Happens After 12 Hours?
Once 12 hours have passed, your order is locked in and sent to production, meaning we can no longer modify or cancel it.
If you realize there’s an issue after the 12-hour window, we still want to help! Text us, and we’ll do our best to assist you.
Need More Help?
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
We’re here to help make your Smallwoods experience easy and enjoyable! 🏡✨