Smallwoods allows modifications to orders—including changes to shipping address, product, or size—within 12 hours of placing your order. This policy applies to both standard and custom items.
🔄 How to Request a Change
To modify your order:
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Visit the Support Form.
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Enter your order number and the email address used to place the order.
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Select the “Cancel Order” or appropriate modification option.
If your order is still within the 12-hour window, your request will be processed automatically.
⏳ After 12 Hours?
If more than 12 hours have passed since you placed your order, changes or cancellations are generally not possible, especially for custom items that enter production promptly. However, if you have concerns, it's recommended to chat with Smallwoods' customer support to explore possible solutions.
đź’¬ Need Assistance?
For further assistance, you can:
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Chat: Click the Help button on the bottom right of the Customer Support Page.
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Call or Text: (903) 321-2535 during business hours.
Business hours are:
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Monday–Tuesday: 9 AM – 9 PM CST
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Wednesday–Friday: 9 AM – 4 PM CST
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Saturday–Sunday: 12 PM – 9 PM CST
Acting promptly increases the likelihood of accommodating your request.