Need to cancel or change your Smallwoods order? We understand things come up! Because our products are made-to-order, we begin production quickly — but if your order hasn't started yet, we’ll do everything we can to help. You can request to cancel your order, update your shipping address, change your product size or frame, or revise customization details. The fastest way to make changes is by texting us at 903-321-2535 as soon as possible after your purchase. If your order is still in pre-production, our team can often accommodate your request.
What Can I Change on My Order?
You may be able to:
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Cancel your entire order
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Change the product type or size
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Switch the frame color
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Update custom text or photo
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Fix the shipping address
How to Submit a Request:
📱 Text us at 903-321-2535
Include your order number and tell us exactly what you want to change.
If your order is already in production, changes may not be possible — but we’ll always walk you through your options.
Shipping Address Changes:
We can update your address if your order hasn’t shipped yet.
⚠️ Note: We do not ship to PO Boxes or APO/FPO addresses.
Customization Changes:
Want to revise your text or swap your photo? If your order is still in queue, we can help.
Once your item enters production, the customization is locked.
Pro Tips:
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Double-check your address, customization, and item size before placing your order.
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Text us immediately after purchase if you need changes.
Still need help?
📱 Text: 903-321-2535
📧 Email: support@smallwoodhome.com