Some users experience issues when using Safari browser or Internet Explorer. We are actively working to resolve those issues. For any website issues you may be experiencing please see the following recommended solutions:
- Use Google Chrome app/browser as this gives you the best Smallwoods website experience.
- If using your phone, turn off the Wi-Fi and try again.
- Close out the browser and try again from scratch.
- Accessing our website through private or incognito browser mode.
- Clear your cookies/cache. You can do this through your internet browser settings.
- Try again in 12-24 hours
If this is unsuccessful we encourage you to reach out to our Loyalty team for assistance by calling 903-321-2535 during business hours of Monday-Friday from 8:30 AM to 4:30 PM CST. If you prefer to submit a support ticket you can do so by visiting www.smallwoodhome.com/a/support and our team would be more than happy to assist.