We know how frustrating it can be when a website isn’t working properly. If you're experiencing issues while browsing or checking out on Smallwoods.com, we’re here to help! Follow these troubleshooting steps to get back on track.
Common Website Issues & How to Fix Them
🛒 Issue: Trouble Adding Items to Cart
✔ Try refreshing the page and adding the item again.
✔ If using a mobile device, switch to a desktop or try a different browser.
🔐 Issue: Checkout Is Not Working
✔ Ensure all required fields are filled out correctly.
✔ Try a different payment method or card.
✔ Clear your browser’s cache and cookies, then restart your checkout process.
📩 Issue: Not Receiving Order Confirmation Emails
✔ Check your spam or junk folder—sometimes emails end up there!
✔ Ensure you entered the correct email address at checkout.
✔ Still no email? Text us, and we’ll verify your order status!
🌐 Issue: Website Is Slow or Not Loading
✔ Google Chrome is the recommended browser for the best experience. Other browsers may cause issues.
✔ Try a different internet connection (WiFi vs. mobile data).
✔ Check if our site is undergoing maintenance by visiting our social media pages.
📱 Issue: Website Looks Weird or Buttons Don’t Work
✔ Make sure your browser is up to date.
✔ Try switching to "Incognito Mode" or a private browsing window.
✔ Disable any browser extensions that might interfere with page functionality.
Still Having Issues? We’re Here to Help!
📱 Text Us: 903-321-2535 (Fastest Response!)
💬 Send Us a Message: Support Form
💡 Tip: If possible, send us a screenshot of the issue you’re experiencing so we can assist you faster!