We know how frustrating it can be when a website isn’t working properly. If you're experiencing issues while browsing or checking out on smallwoodhome.com, we’re here to help! Follow these troubleshooting steps to get back on track.
Common Website Issues & How to Fix Them
Common Website Issues & How to Fix Them
🛒 Trouble Adding Items to Cart
✔ Refresh the page and try adding the item again.
✔ On mobile? Try switching to desktop or using Google Chrome.
🔐 Checkout Is Not Working
✔ Make sure all required fields are filled out correctly.
✔ Try using a different payment method or card.
✔ Confirm your billing and shipping information match.
✔ Clear your browser’s cache and cookies, then restart checkout.
📩 Not Receiving Order Confirmation Emails
✔ Double-check your spam or junk folder.
✔ Ensure your email address was entered correctly at checkout.
✔ Still no email? We’re happy to help—just reach out!
🌐 Website Is Slow or Not Loading
✔ Google Chrome is the best browser for our site.
✔ Try switching your internet connection (WiFi vs. mobile data).
✔ Close and refresh your browser, or restart your device.
📱 Website Looks Strange or Buttons Don’t Work
✔ Make sure your browser is updated.
✔ Try browsing in “Incognito Mode” or a private window.
✔ Disable any extensions that might affect page functionality.
Need a Hand? We’ve Got You!
💬 The fastest way to reach us is by starting a chat using the icon at the bottom right of your screen.
We're available to help during these hours:
🕒 Monday–Tuesday: 9 AM – 9 PM CST
🕒 Wednesday–Friday: 9 AM – 4 PM CST
🕒 Saturday–Sunday: 12 PM – 9 PM CST
💡 Pro Tip: If you can, send us a screenshot of the issue—it’ll help us assist you even faster!