At Smallwoods, we understand that sometimes plans change, and you may need to cancel an order. We want to make that process as quick and easy as possible! 📦✨
Standard Items
For non-custom, standard items, cancellations are possible within 12 hours of placing your order.
📱 The fastest way to request a cancellation is by texting us at 903-321-2535.
Our team responds quickly via SMS to help process your request before your order moves into production!
Custom Items
Because custom items are made just for you, cancellations are only possible within 12 hours of placing your order. After that, production begins, and we're unable to cancel or modify the order.
🔍 Need to check if your order can still be canceled? Text us ASAP at 903-321-2535, and we’ll let you know if it’s still within the cancellation window.
How to Request a Cancellation
- Text Us: 📱 903-321-2535 (Fastest Method!)
- Provide Your Order Number to speed up the process.
- Our Team Will Confirm if your order is still eligible for cancellation.
Business Hours for SMS Support:
- Monday - Tuesday: 8:30 am - 9:30 pm CST
- Wednesday - Friday: 8:30 am - 4:30 pm CST
- Saturday - Sunday: 11:30 am - 9:30 pm CST
What If I Missed the 12-Hour Window?
If more than 12 hours have passed since you placed your order, and production has started, we, unfortunately, cannot cancel the order. However, if you have any concerns, text us, and we’ll do our best to help!
Need Help?
📱 Text Us: 903-321-2535 (Quickest Response)
💬 Message Us: Support Form
We’re here to make sure you have the best experience possible! Let us know how we can help. 💛