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How to Split a Shipment or Update Delivery Address

  • Updated

Smallwood Home customers frequently need to change shipping details or split shipments across multiple addresses—especially when gifting or grouping custom orders. Because every item is made-to-order, timely updates ensure accurate delivery. Here, Smallwoods explains how to update a delivery address before shipment or request a split shipment, to help streamline your ordering experience.

When Can You Change or Split a Shipment?

Shipping address adjustments or split-ship requests can only be processed before your order ships. Once items are in transit, changes are not possible. Orders placed with overnight shipping are moved rapidly through production—contact us immediately if an update is needed to avoid delays or misdelivery.

How to Update a Delivery Address

  1. Check your shipping confirmation email or order status. If your order status is still “In Production,” updates may be possible.
  2. Contact Smallwood Home Support via Live Chat (Sunny) or Email (Scout) with your order number and the updated address details.
  3. Wait for confirmation from our team. Our agents will update the address in our system if eligible and confirm changes via email or chat.

Requesting Split Shipments

  1. Before your order ships, contact Support with your order number and the list of products you wish to send to each address.
  2. Our team will verify eligibility—split shipping works best for identical products (preserving bulk discounts where possible).
  3. Receive confirmation and tracking details for all shipments from Support once processed.

Key Shipping Restrictions & Tips

  • We cannot ship to PO Boxes or APO/FPO addresses.
  • Order changes must be requested before fulfillment/shipment begins.
  • Bulk discounts only apply if identical item type and size are shipped to the same address or split pre-shipment.

Conclusion: Fast Action = Successful Delivery

At Smallwood Home, we help you customize and coordinate every order, but timing is key. To split a shipment or change your address, reach out to Support before shipping begins. This ensures your handcrafted décor arrives on time and exactly where you need it, every time.