At Smallwood Home, we strive to ensure transparency and clarity regarding your order charges. If you ever notice duplicate or unexpected charges on your account, understanding the reason can help you resolve concerns quickly. This guide explains why extra charges sometimes occur, and how to get them promptly investigated and corrected by our Support team.
Common Reasons for Multiple Charges
- Pending charges from failed payment attempts during checkout
- Authorization holds applied to verify payment details
- Actual charges for successfully placed orders
What to Do if You See Multiple Charges
- Capture a screenshot of your bank statement clearly showing the duplicated or unusual charges.
- Locate your Smallwood Home order number (found in your order confirmation email).
- Submit both the screenshot and order number to our customer support team for investigation.
How Support Resolves Charge Issues
- Support will review your submitted documentation and cross-check it against our order and payment records.
- If duplicate or erroneous charges are confirmed, a refund is processed within 1–3 business days.
- Pending holds from failed payment attempts typically clear on their own within a few days, depending on your bank.
Conclusion
Multiple charges can be concerning, but at Smallwood Home we are dedicated to resolving them efficiently. Don’t hesitate to contact support with your screenshots and order number—our team will investigate and ensure any genuine errors are quickly corrected, so your payment experience remains stress-free and clear.