At Smallwoods, every piece is crafted to order, reflecting your personal story through custom decor. Understanding how order fulfillment and delivery work will help you track your handcrafted products from production through arrival. This guide explains our processing timeline, when to expect tracking updates, and what to do if you need shipping details or support along the way.
How Our Fulfillment Timeline Works
All Smallwoods products are made-to-order. Typically, production takes 2–7 business days. Once your order is complete and handed off to the carrier, you’ll receive a notification email with your tracking information. The process is designed to ensure each piece meets our high standards before shipment.
Receiving Your Tracking Number
Your tracking number is emailed automatically to the address used at checkout as soon as your package is scanned by the shipping carrier. Please note, tracking links may take a few hours to become active while the package is processed through the carrier's system. Always check your spam or promotions folder for tracking updates.
What If My Tracking Link Isn’t Live?
- It’s normal for tracking links to remain inactive for several hours after shipment.
- Check if the estimated shipping timeframe (2–7 business days) has passed.
- Look for your order status email and confirm the email address used at checkout is correct.
- Contact Smallwoods Support if you do not receive tracking within 24 hours after receiving a shipment confirmation.
Order Status and Delivery FAQs
- Production time: 2–7 business days for made-to-order items.
- Tracking number arrives when the carrier first scans your package.
- Expect shipping delays during peak holidays.
- Contact Support for urgent questions or address changes before shipment.
Summary: Stay Informed and Supported
With Smallwoods, you receive handcrafted products made just for you. From fulfillment to delivery, we keep you updated every step of the way. If you need help with tracking or order status, our Support team is ready to resolve your questions and ensure your shipment arrives smoothly.