Promotional codes offered on the website or through a marketing channel do not automatically reflect on the total. The promotional code (a.k.a. discount code) has to be entered at checkout and then you will see the savings reflect on your total.
We are unable to stack promotional codes, so only one code can be used per order.
Some promotional codes are for specific products only, so if you enter the code at checkout and do not see the subtotal update make sure you have met the criteria for that code. Promotional codes cannot be combined with other promotional offers and cannot be applied to previous purchases. Additional exclusions and restrictions may apply.
We are able to honor a promotional code on an order if the order was placed within 24 hours of the code being active as long as customer reaches out to our Loyalty Department within those 24 hours. Then we will issue a refund to the original payment method for the difference. Please go here for support: https://www.smallwoodhome.com/a/support Please note that this price adjustment constitutes the item as now being on sale or clearance and it cannot be returned.